For many small departments, a dedicated technical staff line is not practical. Therefore, the need for technical assistance must be addressed in other ways. MSSG offers several options for departments with technical support staff shortages. The non-profit auxiliary group within MSSG was established to provide non-standard service solutions in order to address this need. Our services are also applicable for larger departments with in-house technical staff. We provide fill-in support during vacations, illness, etc.

To enable departments to take advantage of this service, we have tried to keep costs down by utilizing entry-level positions. However, our auxiliary staff are backed-up by the MSSG senior technical staff, a value added aspect of our service.

We offer cost effective quality customer service in a variety of formats:

Annual Contracts - This is the more formal and more cost effective arrangement whereby departments can hire our technical support services annually in weekly increments of as low as a half day/week.

Hourly Basis - For short-term or one-time needs, we can provide technical support services on an hourly fee basis.

Other Services

• Hardware/software equipment installation
• Secure and maintain equipment
• Back-up services

Our technicians provide a full complement of LAN and desktop services including:

• Windows based server administration
  (NT, 2000, Exchange, Access)
• Systems security
• Hardware/software inventory, planning and maintenance
• Workstation troubleshooting/support
• LAN administration

For further information, email contactus@mssg.rutgers.edu.